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Customized Service Level Agreements (SLAs)
MAX
ForeSight allows you to provide straight forward accountability to your
service level agreements. Its proactive
SLA monitoring alerts you whenever
the predefined parameter falls below the specified thresholds. Your
customers can access service level agreement (SLA) compliance reports real time, allowing
you to communicate the quality of your service to your customers
effectively.
Real-Time Performance Data
The
performance data that MAX ForeSight provides keeps you updated on the
status of your IT resources. You and your customers can access to
real-time and historical performance data effortlessly. This data is
presented in easy-to-read graphical and tabular formats via a web
interface.
Extensive Fault Management Capabilities
MAX
ForeSight alerts you of the points of failures and ensures the delivery
of service uptime to your customers. MAX ForeSight’s fault management
and powerful event correlation capabilities help you streamline your
support operations, easing the fault escalation and isolation processes.
Smooth
And Easy Deployment
MAX
ForeSight allows you to remotely manage infrastructure software
upgrades. Additionally, your customers can pull the latest patch files
and information from MAX ForeSight to upgrade their software. Tightly
interconnected to the MAXOnsites, you can track changes in your
customers' IT infrastructure quickly through MAXOnsites' auto-discovery
and auto-learn features.
Seamless Integration with Other Management Tools
MAX ForeSight supports a comprehensive range of equipment
and devices, and ensures information exchange with other management
tools such as HP OpenView and MicroMuse. It integrates completely with
the rest of the MAX product family including MAXOnsite, MAX Enterprise,
MAXGauge, MAXPlorer and Hawkeye. |